Order Info |
Store PoliciesHow To Place Your Order
We are set-up to accept both online and offline orders. If
you have questions about any of our products, services or policies,
please call us toll free at
1.800.679.5626...
International customers, please use
575.526.5260...
or send
an email to
info@treasuresdeoldmexico.com.
Please choose any of the
following methods to place your order:
Online Ordering - 24/7
Your confidence in shopping online is important to us and we have
taken steps to insure you have a safe and secure experience.
Our website utilizes the very latest technologies in consumer
safety, including a fully encrypted on-line shopping cart provided by Yahoo!
and daily monitoring by McAfee Secure, formerly known as 'Hacker Safe'.
It's safe and easy to place your order directly from our
website... 24 hours a day, 7 days a week, 365 days a year!
Simply place your items in your shopping cart as you shop.
When you're ready to check out you will be prompted to enter your
credit card information and your billing and shipping addresses and
your order will be automatically and securely, processed by our
system.
Off-Line Ordering
If you prefer to place your order off-line, please download a
PDF copy of our
order form. (*note:
you will need Adobe Acrobat Reader to open the file.
Click here to download your free copy then use your
browser's back button to return to this page).
Once you've filled in the order form, choose any one of the
following methods to complete your order:
- By Phone
We are available to process your phone orders anytime between
the hours of 7:00 AM and 7:00 PM, Mountain Standard Time,
five days a week... Monday through Friday.
Please have the order form and your credit card ready when you
call. For US Customers, the toll free number to call is:
1.800.679.5626. International Customers,
please call:
575.526.5260
- By Fax
Complete the order form and fax your order to:
575.527.2527
- By e-Mail
When ordering by email, please be sure to include all of the
information requested on the order form in the body of your
email. Or, if at all possible, scan the order form and send it as an attachment. e-Mailed orders
can be sent to:
orders@treasuresdeoldmexico.com
-
By Mail
Complete the order form and mail it with your credit card
information, a personal or business check, a money order
or a cashiers check to:
Treasures D' Old Mexico
P.O. Box 2268
Mesilla Park, NM 88047
We Confirm All Orders
Whether you place your order online or offline,
you will receive a written or verbal confirmation of your purchase and
a follow up notification with the tracking information when your order has
been shipped.
Methods of Payment
We accept all major credit cards (both online and off),
including, Visa, MasterCard, American Express and Discover Card.
We also accept personal checks, business checks, money orders and
cashiers checks. If you prefer to pay by 'check', please send
your payment to the address listed above.
PayPal
We are a 'Verified' PayPal Merchant and also provide online
customers the option of using PayPal to pay for their purchases
either directly through PayPal's website or through the use of our
online shopping cart.
PayPal's payment system is an integrated part
of our shopping cart. During the check-out
process, you will be given the option of using
PayPal or a personal account to pay for your
order. Should you wish to make your
purchase directly through PayPal's website,
please contact us to request a PayPal
generated invoice.
Shipping Fees & Info
*For a limited time, we're offering
FREE SHIPPING (in the continental
US), on select, single item copper sink and accessory
purchases!
Please review the individual product details to see if the item you
have selected
qualifies for free shipping.
Shipping fees and estimated shipping times for all domestic
purchases are provided for most products and can be found on
individual product description pages. In general, most items
are shipped within 5 to 7 business days; others are shipped within 3 to 4 weeks;
while larger items may take between 6 to 8 weeks or longer, to ship.
Shipping and handling fees to Alaska, Hawaii and all
International locations will differ from those listed and will be quoted
separately. Please send an
email or call us
toll free at 1.800.679.5626 to request a quote for a specific
product.
The majority of our products are shipped, fully insured, via
FedEx; UPS; or, USPS and typically arrive at your home (depending on location),
within 2 to 7 business days of shipping.
Larger, heavier items (and most international shipments), are
shipped via Freight and can take anywhere from 5 to 14 business
days, or longer, to arrive. Please take these transport times
into account when placing your order.
Rush Orders
If you have an immediate need and must have an item shipped
more quickly than normal, we will do our best to accommodate you.
In some instances, 'rush' orders may incur an additional Please
call us at 1.800.679.5626 to discuss your needs.
Import Fees
Although made in Mexico, we import all of our products to our New Mexico location
where they are warehoused and then shipped to your home. All orders shipped to US
destinations will NOT incur any additional costs for import duties
and/or customs fees.
Canadian shipments are covered by the North American Fair Trade
Agreement (NAFTA), and are typically not subject to import taxes.
All other international shipments may be subject to import duties,
customs fees, VAT
and/or other taxes levied by your specific country.
All international purchasers are responsible for payment
of all import duties, customs fees, VAT and/or taxes imposed by their respective
country. Please check with the appropriate authorities
regarding the likelihood and amount of any import related fees, prior to placing your order.
Store Policies
Return | Restock
Policy
Your satisfaction with our product
line is not enough... we want you to be completely thrilled
with your purchase!!
If, for any reason, you are not completely satisfied with the
quality of the product, simply return it in its original condition
and packaging and we will refund your money (less all applicable
re-stock and shipping fees)... no questions
asked!
We certainly hope you will never
need to return a product, but in the unlikely event that you do, following is
our current return and restock policy:
All copper and ornamental iron products must be returned
within 30 days of confirmed receipt and are subject to a 25% restocking fee.
Natural Stone Products - 30 Day Return:
Stone products must be returned within 30 days of confirmed
receipt and are subject to a 50% restock fee.
*NOTE: All natural stone
farm sinks, natural stone bathtubs and natural stone tile sales
are final. Please complete all due diligence prior to
ordering.
Custom Orders - Case by Case Basis Return:
With the exception of copper and natural stone bathtubs, custom orders will be refunded on a case by case basis
only. Please inquire when
placing your order.
If you do need to return an item,
please contact us at 1.800.679.5626 or send an email to
returns@treasuresdeoldmexico.com to request a return merchandise
authorization. Once the returned item is received, we will refund your money
or credit your account (less shipping and restock fees), within 15
to 30 days of receipt of the item.
*Although we do have a 'no
questions asked' return policy, it would be greatly appreciated
if you would volunteer an explanation for your return. We are
constantly striving to improve our product line and your feedback
would greatly assist us in better serving you and other customers in
the future.
Lifetime Guarantee
Perfectionists by nature, we take pride in the products we
offer. You will find our copper and stone sinks, bath tubs and
accessories and our ornamental iron products to be among the finest and most durable,
hand-crafted items found anywhere in the marketplace today.
When you purchase
a Treasures D' Old Mexico copper, stone or ornamental iron kitchen sink, bathroom sink, vessel sink,
bath tub or accessory, you
can do so with complete confidence.
So certain are we of the
exceptional craftsmanship and structural integrity of our sinks and
bath tubs, we completely eliminate the risk of your purchase with a lifetime guarantee!
Our
Lifetime Guarantee: If you are the original purchaser
and have properly
maintained and cared for your copper or stone sink or bath tub, should it fail in any
way, simply return it and we will repair or replace the item at no
cost. *Treasures D' Old Mexico shall not be liable for
costs of removal, shipping and/or re-installation
Warranty
We warrant our copper,
stone and ornamental iron kitchen sinks, bathroom sinks, vessel sinks,
bath tubs and accessories to be free of
defects in material and workmanship.
We
warrant the
patina finish on all copper items against fading or rubbing off as long as the item is
properly maintained and cared for.
(Note: Since oxidation is a natural process, items completed
with a 'natural' finish are not
covered by this warranty).
*Please keep in mind
that you are purchasing a hand made item that is fashioned from all natural
materials. Minor imperfections,
natural anomalies and small variations in size
are inherent to these materials and processes. Please take a few moments to read
about the nature of hand-crafting
prior to making your final purchase.
Download a copy of our
Store Policies, including information on our Warranty, Lifetime
Guarantee and Return/Restock Policies
here.
(*note: you will need Adobe Acrobat Reader to open the file.
Click here to download your free copy then use your
browser's back button to return to this page).
Quality Control Policy
We have very high standards and an unwavering
commitment to quality. All items are carefully inspected prior
to shipping and if a product doesn't meet our quality
standards... it simply does not get shipped!
Custom Orders
We are the manufacturer of all the copper and stone kitchen sinks, bathroom sinks and
bath tubs found on our website.
As you view our collection, please keep in mind that most of our copper or stone
kitchen sinks,
bathroom sinks, vessel
sinks and bath tubs can be customized to meet your exact specifications.
If you prefer a different size, shape,
color... have a specific need... or, have seen an item that you
would like to have created in copper or stone, we can, in most
instances, produce it for you!
Send us an
email...
or call us toll free at
1.800.679.5626... we'd love to discuss your ideas and put our
master coppersmiths and master stonemasons to work for
you!
Sales Tax
Sales tax will only be assessed on orders that are shipped within the state
of New Mexico. Please add a 6.8750% tax to the total amount of your order - (product
plus shipping fee). All other states and countries are
exempt from sales tax.
Your Purchase Makes A Difference!
We typically donate 5% of our gross receipts to various 'not for profit'
organizations that provide a much needed service to mankind and the environment.
We hope you experience an added sense of joy each time you look at your copper
or stone kitchen sink, bar sink, bathroom sink, vessel sink or bath tub, knowing
that you have made a contribution and a meaningful difference in the lives of
others and the well-being of our planet!
Wholesale Opportunities & Trade Discounts
We are actively seeking 'partners' and currently have wholesale opportunities
available in many states. If you have a showroom or storefront and would
be interested in carrying our copper and stone products, please call us toll
free at 1.800.679.5626 to discuss our program.
Designers, Decorators, Architects, Builders... and all other related
industries... we would
love to work with you and, with the exception of custom orders, offer generous discounts to the 'trade'. Please call
for
details.
Contact Us
We personally answer our phones!
If you have
any questions and/or would like to speak with someone 'live', you can
contact us directly by calling toll free...
1.800.679.5626.
International customers, please use...
575.526.5260.
We hope you enjoy your shopping
experience with us... and, thanks for visiting Treasures D' Old Mexico!
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